Return and Refund Policy — Ebike Plugs

Effective Date: July 29, 2026 Last Updated: July 29, 2026

At Ebike Plugs, we want you to be fully satisfied with your purchase. This Return and Refund Policy explains how returns, exchanges, and refunds work for orders placed at https://ebikeplugs.com/.

1. 30-Day Return Window

You may request a return within 30 days of the delivery date shown on your tracking confirmation. To be eligible for a return, your item must meet the following conditions:

  • The item is unused, in its original condition, and in its original packaging
  • The item is not listed as non-returnable (see Section 6)
  • You provide proof of purchase (order number, receipt, or confirmation email)

Return requests submitted after the 30-day window has closed will not be accepted, except where required by applicable law.

2. How to Start a Return

To initiate a return, please contact our customer service team before sending anything back:

Email: info@ebikeplugs.com Phone: +1 321-297-4535

Please include your order number, the item(s) you wish to return, and the reason for the return. Our team will respond with return instructions and, if applicable, a return authorization and shipping address.

Items sent back without first requesting a return may not be accepted or may experience delays in processing.

3. Return Shipping Costs

  • Change of mind, incorrect purchase, or no-longer-needed returns: The customer is responsible for the cost of return shipping.
  • Defective, damaged, or incorrect items: If you received a defective or damaged product, or if we shipped you the wrong item, please contact us within 30 days of delivery. In these cases, Ebike Plugs will cover the cost of return shipping and provide a full refund or replacement at no additional cost to you.

We recommend using a trackable shipping method for all returns, as Ebike Plugs is not responsible for return packages that are lost or damaged in transit.

4. Refunds

Once your return is received and inspected, we will notify you by email of the approval or rejection of your refund.

  • Approved refunds will be processed to your original method of payment within 5–10 business days. Depending on your bank or payment provider, it may take additional time for the refund to appear on your statement.
  • If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at info@ebikeplugs.com.
  • Original shipping fees are non-refundable, except where the return is due to our error (defective, damaged, or incorrect item) or as required by applicable law.
  • If a return does not meet the conditions outlined in Section 1 (for example, the item shows signs of use or is missing original packaging), we reserve the right to refuse the refund or apply a partial refund reflecting the reduced value of the item.

5. Exchanges

If you would like to exchange an item for a different size, model, or product, please contact us at info@ebikeplugs.com. Exchanges are subject to product availability. In many cases, it may be faster to return your original item for a refund and place a new order separately.

6. Non-Returnable Items

The following items are not eligible for return or refund, except where the item arrives defective or damaged, or as required by applicable law:

  • Items marked as “Final Sale” or “Non-Returnable” on the product page
  • Products that have been installed, used, or show signs of wear
  • Products missing original packaging, accessories, or documentation
  • Gift cards
  • Custom, made-to-order, or personalized items

7. Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 30 days of delivery at info@ebikeplugs.com with your order number and photos of the damaged or defective item(s). We will work with you to arrange a replacement, repair, or full refund, including covering return shipping costs where applicable.

8. Cancellations

If you need to cancel or change an order, please contact us as soon as possible at info@ebikeplugs.com or +1 321-297-4535. We are able to cancel or modify orders only before they have been processed for shipment. Once an order has shipped, it must be returned in accordance with this policy.

9. International Returns

Ebike Plugs ships worldwide. Customers outside the United States may return eligible items within the same 30-day window described above. International customers are responsible for return shipping costs (except for defective, damaged, or incorrect items) and any customs fees, duties, or taxes associated with the return shipment. We recommend contacting us before shipping an international return so we can provide the correct return address and instructions.

10. Contact Us

For questions about returns, refunds, or exchanges, please reach out to our team:

Ebike Plugs 812 N Anaheim Blvd., Anaheim, CA 92805, United States

Email: info@ebikeplugs.com

Phone: +1 321-297-4535

Website: https://ebikeplugs.com/

11. Changes to This Policy

We may update this Return and Refund Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically before making a purchase.