Privacy Policy — Ebike Plugs

Effective Date: July 29, 2026 Last Updated: July 29, 2026

Ebike Plugs operates the website https://ebikeplugs.com/, through which we sell e-bike accessories and related products to customers in the United States and internationally.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site, make a purchase, or otherwise interact with us. By using the Site, you agree to the collection and use of information in accordance with this policy.

If you have questions about this Privacy Policy, contact us at:

Ebike Plugs 812 N Anaheim Blvd., Anaheim, CA 92805 Email: info@ebikeplugs.com Phone: +1 321-297-4535

1. Information We Collect

1.1 Information You Provide Directly

When you place an order, create an account, or contact us, we may collect:

  • Full name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment information (processed securely by our third-party payment processor — see Section 4)
  • Order history and communications with our customer service team

1.2 Information Collected Automatically

When you visit our Site, we and our service providers automatically collect certain information using cookies, log files, and similar technologies, including:

  • IP address
  • Browser type and version
  • Device type and operating system
  • Pages viewed, time spent on pages, and referring/exit pages
  • Approximate geographic location (based on IP address)

1.3 Information from Third Parties

We may receive information about you from third-party services, such as payment processors, shipping carriers, and analytics or advertising providers, as described below.

2. How We Use Your Information

We use the information we collect to:

  • Process, fulfill, and ship your orders
  • Communicate with you about your order, including confirmations, shipping updates, and customer support
  • Respond to inquiries, returns, and refund requests
  • Maintain and improve the functionality and performance of our Site
  • Analyze Site traffic and user behavior to improve our products and marketing
  • Detect, prevent, and address fraud, security, or technical issues
  • Comply with legal obligations

We do not sell your personal information to third parties.

3. Cookies and Tracking Technologies

Our Site uses cookies and similar tracking technologies to enhance your browsing experience and analyze Site traffic.

3.1 Google Analytics and Google Ads

We use Google Analytics and Google Ads to understand how visitors use our Site and to measure the effectiveness of our advertising. These services may collect information such as your IP address, device information, and browsing behavior, and may set cookies to recognize your browser on future visits.

Google may use this data in accordance with its own privacy policy. You can learn more about how Google collects and processes data at Google’s Privacy & Terms page, and you can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

3.2 Managing Cookies

Most web browsers allow you to control cookies through their settings. You can set your browser to refuse cookies or alert you when cookies are being sent. Please note that disabling cookies may affect the functionality of our Site.

4. Payment Processing

All payments made on our Site are processed by secure, PCI-compliant third-party payment processors. We do not store your full credit card or payment account details on our servers. Please review the privacy policy of our payment processor for details on how they handle your payment information.

5. How We Share Your Information

We may share your information with:

  • Service Providers: Companies that help us operate our business, such as payment processors, shipping and fulfillment carriers, email/SMS service providers, and IT hosting providers.
  • Analytics and Advertising Partners: Google Analytics and Google Ads, as described in Section 3.
  • Legal and Compliance: When required to comply with applicable law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of Ebike Plugs, our customers, or others.
  • Business Transfers: In connection with a merger, acquisition, financing, or sale of all or a portion of our business or assets.

We do not share your personal information with third parties for their own independent marketing purposes without your consent.

6. International Shipping and Data Transfers

Ebike Plugs ships to customers worldwide. If you are located outside the United States, please be aware that your information will be transferred to, stored, and processed in the United States, where our servers and business operations are located. By using our Site, you consent to this transfer.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, including to process your orders, comply with our legal obligations (such as tax and accounting requirements), resolve disputes, and enforce our agreements.

8. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Opt out of certain data uses, including targeted advertising
  • Withdraw consent where processing is based on consent

8.1 California Residents

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, request deletion of that information, and opt out of the “sale” or “sharing” of personal information (as those terms are defined under California law). We do not sell personal information for monetary consideration.

8.2 How to Exercise Your Rights

To exercise any of these rights, please contact us at info@ebikeplugs.com or call +1 321-297-4535. We will respond to verifiable requests within the timeframe required by applicable law.

9. Children’s Privacy

Our Site is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information promptly.

10. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

11. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party site you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by an updated “Last Updated” date, and the updated policy will be effective as soon as it is posted. We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Ebike Plugs 812 N Anaheim Blvd., Anaheim, CA 92805, United States

Email: info@ebikeplugs.com

Phone: +1 321-297-4535

Website: https://ebikeplugs.com/