Privacy Policy

Your Data is Safe with Us

At eBikePlugs, we are committed to protecting your privacy and securing your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website, make a purchase, or interact with our services. By using eBikePlugs.com, you consent to the practices described in this policy.

1. Information We Collect

We collect information to provide you with a great shopping experience and to improve our services.

Information You Provide Directly:

• Identifiers: Name, email address, shipping/billing address, and phone number when you create an account or make a purchase.

• Payment Information: Credit/debit card details are processed directly by our secure payment gateways (like Zelle Pay, Apple Pay or PayPal). We do not store full credit card numbers on our servers.

• Communications: Records of your correspondence with us if you contact customer support.

Information Collected Automatically:

• Device & Usage Data: When you visit our site, we automatically collect information through cookies and similar technologies. This includes your IP address, browser type, operating system, referring URLs, pages you viewed, and how you interact with the site.

• Location Data: We may derive your approximate location from your IP address to show you correct pricing, shipping options, and applicable taxes.

2. How We Use Your Information

We use your data for specific business purposes to serve you better:

• To Fulfill Your Orders: Processing your payments, arranging shipping, and sending you order confirmations and invoices.

• To Communicate With You: Sending you account updates, service-related announcements, and responding to your inquiries.

• To Improve Our Services: Analyzing how customers use the website to improve our product selection, user experience, and marketing campaigns.

• For Marketing (with your consent): Sending you promotional emails about new products, special offers, or other news we think you’ll find valuable. You can opt-out of these at any time.

• For Security & Fraud Prevention: Protecting our website and business from malicious activity.

3. How We Share Your Information

We value your trust and do not sell your personal data to third parties. We only share your information in the following limited circumstances:

• Service Providers: We share data with trusted third parties who provide services on our behalf, such as payment processing, order fulfillment, shipping (e.g., UPS, FedEx), email marketing